1 reviews | Active since May 2018
Disgusting service from MTN
At this point I am totally disgusted by the service I have been receiving from MTN. When signing up with insurance, it took all of 5 minutes yet now when I am attempting to cancel it, it takes hours on the phone and emails and still nothing. What really gets to me is that the money is debited monthly but the policy cannot be located. What happens if i needed to claim but DON'T have a policy?
Dear Nadia,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please forward your policy cancellation to *** whereby they shall be able to assist with your cancellation request.
Cover will cease 30 days after the cancellation was requested.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Nadia,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please forward your policy cancellation to *** whereby they shall be able to assist with your cancellation request.
Cover will cease 30 days after the cancellation was requested.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,