1 reviews | Active since Jul 2011
Disgusting service from MTN
I am absolutely disgusted by the way MTN treats their customers. They have now ****** money from my account for 2 months 1st month 07/08/17 was R736.00 and 2nd month 07/09/17 was R838.00 this for an account that is supposed to be R298 per month. I don't have the money to pay such huge accounts because MTN has decided that it is okay to allow subscriptions on my wifi account. They send sms'e to the router saying there is a subscription of x amount per day. I do not take the sim card out of the router as it is a router not a cellphone i can not opt out as the sim card is a contract number and does not have airtime on to send sms'e. I have a 3 year old daughter who i have entered into a school pageant on the 30th of September which i have already paid the entry fee for and now I can not pay for her dress or for her shoes that she now needs because MTN is taking the money that I had set aside for this. SO THANK YOU MTN FOR *****ING THE MONEY FROM A 3 YEAR OLD LITTLE GIRL. I HOPE THAT YOU ARE VERY PROUD OF YOURSELVES FOR WHAT YOU ARE DOING. This is also to notify you that I will be cancelling the account. I have never been unhappy with MTN upto now. I have been a loyal customer with MTN for years but i will NEVER recommend MTN to anyone EVER AGAIN.
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online and assistance with the account information.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems .The request was sent to the content provider to remove your number from the data base , Unsubscribe request: #*** .
You can remove the sim card from the device and place the sim card in a another device to set up the short code to blocked the service, you have tried this on line with me and picked up error message : no subscription for content this is due to the content service removed already, if it was not removed the prose's for the code can be used to block the service providers for content.
Due to you a long customer of MTN and your payment profile is excellent we have decided to pass a goodwill credit of 50% against the account. The credit will be for R473.85.
The account balance now R838.82 on the 25th of September MTN will only debit you R364.98.
You are welcome to contact the content providers to assist you with the removal , contact number *** (Mira Net).
You have requested for the contract not to be cancelled, the request has been sent to Zanele Radebe to cancel the cancellation request.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online and assistance with the account information.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems .The request was sent to the content provider to remove your number from the data base , Unsubscribe request: #*** .
You can remove the sim card from the device and place the sim card in a another device to set up the short code to blocked the service, you have tried this on line with me and picked up error message : no subscription for content this is due to the content service removed already, if it was not removed the prose's for the code can be used to block the service providers for content.
Due to you a long customer of MTN and your payment profile is excellent we have decided to pass a goodwill credit of 50% against the account. The credit will be for R473.85.
The account balance now R838.82 on the 25th of September MTN will only debit you R364.98.
You are welcome to contact the content providers to assist you with the removal , contact number *** (Mira Net).
You have requested for the contract not to be cancelled, the request has been sent to Zanele Radebe to cancel the cancellation request.
Kind Regards,
Alice van der Merwe
Best regards,