disgusting service from MTN

MTN Account number:A***.I have logged a handset INSURANCE CLAIM ON THE 07/11/2015 IN THE GATEWAY STORE I WAS ADVISED THAT THEY TECHNICIANS WILL FETCH MY MOBILE WITH IN 7-10 WORKING DAYS TO DATE NOTHING HAS BEEN DONE FURTHER TO NOT RECEIVING ANY FEED BACK WITHIN THE TIME FRAME I THEN CALLED THEY CALL CENTRE AND SPOKE TO 3 CALL CENTRE AGENTS WHO DON'T UNDERSTAND BASIC ENGLISH AND ON THE FORTH TIME I SPOKE TO ACTING SUPERVISOR KAYRA.ARENDS WHO I THINK SENT AN EMAILTO A BOX THAT DOES NOT EXIST AS her email was sent on the 10/11/15 ON THE 18TH I STILL HADN'T HAD ANY RESPONSE SO I THEN EMAIL ADDING KAYRA.ARENDS ON THE EMAIL from the 18th till the 24th I still hadn't got any response from anyone so I then sent an email for a response till today I have had no response!!!!<br> <br> Sent: 18 November 2015 <br> Subject: RE: !URGENT!escalation:*** *** URGENT!<br> Good day<br> Hope this mail finds you well.Please note that I have logged a fault on the 07/11/2015 with insurance at MTN direct in Gateway<br> However this is now becoming ridiculous as this fault has been logged in the store on the 07/11/2015 and to date nothing has been done. *** or *** by COB TOMORROW!!!