DISGUSTING SERVICE FROM MTN

My cell phone was ****** on the 3 April 20-16. I immediately reported it missing after making 3 phone calls to MTN as their computers were off line. On 4 April I went to police station to get case number and the MTN to fill in forms, I have MTN Insurance. I was given a number to follow up claim, I work in emergency services and cannot be without a phone. I tried to contact the insurance call centre and was on hold for TWO HOURS! UNACCEPTABLE. I then went back to MTN Century City and Mr T Salie said yes the call centre has a high volume of calls and that is the waiting period, UNACCEPTABLE. He then promised to escalate it to his supervisor, ensuring me that he would get back to me either on the 3rd or the 4th of April. On the 5th of April I went to century city again, as I had no response from this gentleman. He said he was busy with other more important things, other customers, his computer was locked, and that I must just wait. Terrible service as he told me to my face he would give me feedback. PLEASE DONT get MTN INSURANCE, shop around they are very expensive and the service is disgusting to say the very least.