DISGUSTING SERVICE FROM KHAJAAL @ MTN BALLITO JUNCTION MALL

I purchased a Router online and needed it to be activated. Upon visiting the MTN store in Ballito Junction Mall I stood and waited for almost 5 - 8 minutes without being greeted or offered to be assisted. The gentlemen who was behind the counter had to ask Khajaal to assist me and when he did, she responded I'm on a call with the previous Clients stuff. She noticed me when I walked on and afterwards decided to make a telephone and put the phone on speaker to indirectly inform me, she is busy. After that, I said to her I purchased this online please could you activate it for me. She responded by saying, you purchased it online and so you have to call them and ask them to do it. Anything purchased online we cannot assist with.

I still composed myself and kept asking questions of which she was supposed to already be answering in terms of advising me. I was asked to call 135 and get them to assist me as she could not.

Well and good if it was purchased online, however I did not appreciate the fact that she took no initiative to assist me or even get me on the line from there with the online department to have my router activated.

Sadly, if I walked in to purchase, she would have definitely rushed to assist for the sale. Absolutely disgusting service from this consultant or whatever she calls herself. DO NOT VISIT MTN BALLITO JUNCTION.

Rather visit MTN Lifestyle and they will gladly assist.

Note to manager: please train your staff on Customer service and aftersales support as the women has none of this.

Totally dissatisfied and disgusting.