1 reviews | Active since Mar 2017
DISGUSTING SERVICE FROM HEADOFFICE
<p>I HAVE COMPLAINED PREVIOUSLY REGARDING MY ACCOUNT THAT WAS PAID AND MY ACCOUNT STILL GOT SUSPENDED. I HAVE HAD NO FEEDBACK OR EVEN A CALL FROM ANYONE AT MTN, HENCE STILL SITTING WITH A SUSPENDED ACCOUNT!!</p> <p> </p> <p>SO I AM TRYING TO RESOLVE ISSUES MYSELF AND CALLED HEADOFFICE ON ********** 000 AND THE LADY ANSWERING THE PHONE WOULD NOT GIVE ME TIME OF DAY TO EXPLAIN MYSELF! I PHONED BACK AFTER SHE TRANSFERED ME TO A CALL CENTRE THAT CANNOT ASSIST ME. I ASKED HER TO GIVE ME A CHANCE TO SPEAK AND AS I TRIED TO CONTINUE TO SPEAK SHE JUST KEPT RUDELY INTERUPTING ME SAYING NO NO NO!! THEN SHE CUT THE CALL. I PHONED BACK AGAIN AND I TOLD HER THE SERVICE IS DISGUSTING AS SHE WOULD NOT GIVE ME CHANCE TO SPEAK AND SHE CUT ME OFF AGAIN. </p> <p> </p> <p>I HAVE HAD ENOUGH NOW OF MTN AND THE HORRID SERVICE I HAVE BEEN GETTING!!!!!! ABSOLUTELY NO ONE WILL ASSIST ME. </p> <p> </p> <p>MAYBE ONCE MY STORY FLOODS SOCIAL MEDIA, MAYBE THEN SOMEONE WILL CALL ME BACK?? OR MAYBE NOT SEEING AS THE SERVICE IS SO USELESS!</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your account still has an amount outstanding, kindly note that payment is required before the line can be reactivated.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
MTN Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your account still has an amount outstanding, kindly note that payment is required before the line can be reactivated.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
MTN Complaints Management Team
Itumeleng
Best regards,
According to my proof of payment, you are actually wrong. I dont owe MTN anything as I have settled my account with MBD!!
According to my proof of payment, you are actually wrong. I dont owe MTN anything as I have settled my account with MBD!!
