CK
Camila K

1 reviews | Active since Nov 2011

18 May 2017, 13:00

DISGUSTING SERVICE FROM ALICIA AT THE UPGRADES DEPARTMENT

<p>I HAVE NEVER EXPERIENCES SUCH PATHETIC SERVICE!!!</p> <p> </p> <p>I HAVE THE RECORDING ON MY PHONE OF HOW THIS *** IS SO UNPROFESSIONAL AND RUDE!!!</p> <p> </p> <p>IM SERIOUSLY CONSIDERING CANCELING MY CONTRACT DUE TO THIS RUDE INDIAN WOMAN!!</p> <p> </p> <p>MTN TRAIN YOUR STAFF TO HAVE MANNERS</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply18 May 2017, 17:18
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

Complaints Management Team
Reference Number: ***8