Disgusting service & **********

I’ve been calling in to cancel my contract with MTN, since the beginning of lockdown level 5. The call hasn’t been going through and I resorted to Twitter & an agent said I will get contacted & still I haven’t been contacted. The aim was to not be paying extra for the SIM cards because I don’t need them any more. All the time when I speak to an agent I get promised that I will be contacted by retentions but no one has called. I’ve written an email to your customer care & received an automated email promising a 24 hrs TAT but it has been more than that— still no contact made.

The level of professionalism is quite disgusting to say the least!

Please cancel all 3 of my existing contracts. No one from retentions should call me. I’m not interested. Just cancel the damn thing.

Note that I will not ay for this month since I contacted you earlier in the month & this should have been done if you were not ****** & were professional!

Disgusted,