Disgusting service

Disgusting services rendered by an agent from Cresta Mall Branch MTN by the name of Thuli, who wasn’t willing to assist with the query that I had. This Thuli was very much unhelpful and very much in a rush to get me out of the store without even understanding the query that I had. She informed me to call the MTN helpline and select the number 0, without even going into my profile to let me know exactly what I had signed up for. She really needs to go back to basics and learn how to deal with customer queries and not be quick to brush off the customer just because it was her lunch hour.In future she needs to listen to understand and not be quick to respond. At the end of the day I and many other customers of MTN make it a point that she Thuli gets paid at the end of every month.