Disgusting Service

One of my accounts were due for an upgrade and I had tons of consultants call me for this upgrade. I told them I am happy with what I have. I want to remain the same. And they confirmed it was a good package. NOT at any point has any consultant told me that the package was a Black Friday special and would fall away and charge me more than triple what I usually pay. The debit order has since gone off WHICH I NEVER BUDGET for. I have since gone in and changed the package and request my debit order be rectified and the difference be returned. I have sent 2 complaints 4 days ago and until now, NOONE has contacted me. This is NOT fair. You cannot take money that doesn’t belong to you