1 reviews | Active since Jul 2015
Disgusting Service - Dont even bother with MTN
Since 7 December 2015 (16 days ago!) I have been trying to request an early upgrade - I have phoned no less than 6 times and tried in store twice - the only response I ever get is that they will email the retention department and let me know but nothing ever happens - I find myself without a device (my 2 year old daughter damaged mine) and I am asking to be allowed to upgrade 1 month earlier. The staff at MTN (both in CC and store) seem to be disinterested and the retention department is a joke - at one point I was told to phone them myself only to later find out that they no longer accept calls - what type of department is that! <br> <br> I am disgusted in MTN, I have been with them for many years now and I am starting to think I must take my business elsewhere.<br> <br> Pathetic.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that a consultant from the Retentions department tried to contact you but you did not answer on the 2015-12-22. The matter has been escalated to the Retentions management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that a consultant from the Retentions department tried to contact you but you did not answer on the 2015-12-22. The matter has been escalated to the Retentions management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***