DISGUSTING SERVICE

To say that I am disappointed is VERY disappointed and understatement !

I originally had contact with one of your (MTN) sales agents on the 11th of July (Ref No ******** who said that he would contact me towards the end of the month as I had given notice to my then internet supplier which expired at the end of the month.

On Saturday 27th July I tried writing an email to customer care detailing the above – to date I have had NO reply or response to my email!!

On Sunday I thought it best to re-apply. When an agent called me to discuss and sign me up – besides the half hour interrogation – I asked if it could be flagged as urgent, her response was that it takes 3 working days. I asked if it could be sped up, she said that she would see what she could do.

A payment of R424.74 had to be IMMEDIATELY paid! I questioned why as the contract is R399-00 per month. I was told that I had to pay pro-rata! WHY DO I HAVE TO PAY FOR A SERVICE I DO NOT HAVE?- AND STILL DON’T • WHY DO YOU NOT START CHARGING FROM WHEN YOU CONNECT ME UP AND CHARGE PRO-RATA OF THAT MONTH?

Well on Tuesday I tried to call you “customer care line” 083 135, which I called several times as the options (3) were for self help only. I eventually got the number *** where I also called several times (as you cannot get back to the main page) option to speak to customer care took me back to the same (useless) 3 options! I called again opting the “logistics” 4 option I was kept holding for 1 HOUR 13 MINUTES when I gave up!!!!!

I then called your courier service directly to see if I could speed up the process, only to be told in no unforgiving manor that it would be delivered some time on Thursday!!!

Well it is Thursday evening AND I DON'T HAVE MY ROUTER BUT YOU STILL CHARGE ME !!!!!!!!!!!!!!!!!!!!

OH ... still NO response to any of my emails or message!!!