Disgusting service

The worst service ever. Firstly they do not deduct from my account for months after I’ve provided them with my account details for them to deduct. I decided to take it upon myself to make an eft payment as I was surprised to see on my credit profile that I’m behind. This has affected me negatively. I am beyond upset and my anxiety is at its worst cause of the situation caused by MTN. Now I’ve got a negative credit profile because of them! Is it my fault that they weren’t deducting from my account when they certainly have my account details? Also, they’re sending my statements to the wrong email address so there was no way for me to know I’m behind. I’m truly disappointed and disgusted. Now no one is providing me with feedback with regards to the payment I’ve made and my service is also suspended. I regret the day I took out a contract with you. I’m trying to keep a good credit record but your company has been nothing but pulling me backwards. Your legal department and customer service are a bunch of fools who obviously do not know what they’re doing. I’m disgusted. I am never associating myself with your company ever again.