Disgusting service

I lost my contract phone, ID, and Driver's license, then I went to an MTN store today at Boulders Mall in Midrand to do a sim swap. I had my ID copy since I have lost my license and ID but when I got there they told me they cannot perform a swim swap for me because I don't have an ID, I explained to them that I have lost my documents but I have my ID copy, MTN pin and they can also authenticate me to prove that I am the account holder of the contract, I also asked them to use their biometrics machine to take my fingerprints to prove that I am an account holder since they also had a biometrics machine there but they refuse to that and they refused to help me with my sim swap. This is the most ridiculous and disgusting service I ever received from any service provider especially a service provider that I pay on a monthly service without fail.