DISGUSTING SERVICE

We had just moved and as MWEB was not in the area opted to run with MTN LTE Router, 35mbps up and down. When courier delivered could not get onto streaming, had to call in a private technician to find out that simcard had not been activated, thereafter I had at least six breaks per day when I could not get on the internet, picture freezing and so this carried on. Put in my notice as this is prepaid month to month and they told me that they rejected it. Reported it to retentions and customer service and after numerous emails, I was lucky to get one every two weeks. Helpline, customer service, retention department are absolutely hopeless and obviously have not been trained properly. Maybe they need to find out how DSTV Helpline assists their customers and learn from them. One star is not even good enough. The worst service I have ever had in South Africa. If you are thinking about using them be warned "DON'T!" My rating would be a big 0. They asked me to do a survey and I gave them 0 for everything and I could not submit it obviously they did not want future customers to see. They have just tried to debit my account, which I stopped and now they tell me I owe them with interest added. They are famous for this as I have read reviews about this too.