Disgusting Service by MTN N1 City.

I went to open up a contract at MTN N1 City on Saturday (17-02-2024). A lady called Firdous George assisted me with opening up a double deal contract. At the end of the process she said I must sign the contract with prorata figures of R7755.28 (Bill limit and spend limit of R5008 and R2388) on the phones and R7553 for March on the two phones (bill limit and spend limit of R5006 and R2388). The contract was showing open and she said I must send a reminder on Sunday to set it all to R0 and she even wrote it on the proforma invoice.

I sent it the reminder on Sunday, no response. I sent another on Monday, she said she is off and will ask someone to do it for her or she will do it on Tuesday (this communication is through WhatsApp).

I asked again on Wednesday, she is too busy to attend to it. I send a voice note later in the day saying its not good enough, and she promised. her response is that walk in customers take preference over me and she cannot help that she forgets. I said I will speak to the manager

I phone the manager (Anthony Louw at N1 city branch) today (Thursday - 22-02-2024) and explain the situation, he says that he will investigate and get back to me. After a good couple of hours, I phone him, he is busy and someone takes my details. Nothing, I phone again and he answers. He explains that the contract is still showing as open and he is working with IT to get it resolved.

THIS IS THE WEIRD AND UNPROFESSIONAL PART: I tell him in the calmest manner that you could have let me know instead of letting me phone you again. Anthony Louw literally starts SHOUTING at me the CUSTOMER saying things like you must understand we busy and its not the end of the day and I have many people to phone. I say again in a calm manner why are you shouting at me the customer then He starts shouting again at me. I asked again why are you shouting at me. Then he calms down and said I will phone you at the end of the day.

MTN N1 city are rude and unprofessional number 1. I was going to give them more business but its disgusting the way they treat customers number 2. I can now understand why because from the most senior person which is the manager to shout at the customer like that is disgusting number 3.