Disgusting service by MTN

MTN has got to be the worst service provider that I have ever come across. Due to the incompetence and negligence of their so called "customer services champions" my cellphone line was suspended. I called in to the call-Centre 083135 on numerous occasions and spoke to call center champions to change my debit order details and I was reassured by 3 of them that the debit order date was changed to the last day of every month. To my surprise the debit went off on the old date. I reversed the debit because I did not want to be double debited on the last date. After this I called again on 21 October and was told that the debit was not changed, despite feedback given to me by the 2 female agents I spoke to by the now male agent who also assured me that the debit date was now changed and that since my line was still open, the line will not be suspended because there was a payment arrangement for the amended debit order date and that the debit will go off on the new date for October 2024. Lo and behold my line was suspended after all this. To top it all the arrogance and attitude of the call center agents was appalling to say the least. I have a trail of dates and times of my communication with them and yet got told that they cannot access the information on the system to confirm that I did call in. Shocking !!!!!!! When asked to be transferred to the supervisor the agents transfer you to everyone but the supervisor. I, the customer is inconvenienced and have to pay the penalty of their incompetence and negligence. It is sad to see that the standard of MTN had deteriorated to this extent. I sincerely regret ever dealing with MTN and am stuck with a contract that I wanted to cancel 2 days after I took it. I would not recommend MTN to anyone. Disgusting!!!!