Disgusting service at MTN amid disappearing DATA

I am disgusted and angry at the poor and unprofessional service i have received from MTN today.

It took 8 consultants and at least 2 hours of being on the phone to STILL have a problem with my wifi connection and cellphone connection.

MTN WITH OUT NOTIFYING ME or giving me an explanation suspended my account.

160gb of data was mysteriously spent on my wifi from the 22 of December to the 6th of January.

Mtn cannot give me an explanation.

I was asked to recharge which I did, with 100gb.

The cost of which is R999, which would be taken from my account at the next billing cycle.

What the consultants failed to tell me was that the R999 would put my account over the spending limit and would automatically trigger an account suspension. At this stand my wifi balance stands at 00 - despite the additional 100GB being bought by me and supposedly loaded by MTN.

Their incompetence is disgraceful.

Yet when it comes to billing customers they are professional at that. This is such a display of disgusting poor service.

It took me getting to the 8th consultant to even piece together this.

When I eventually got ahold of the final consultant she couldn't even assist me to make a complaint.

I am livid at this stage.

My account with mtn spans more than 20 years.

To be treated like this with such a disgraceful lack of professionalism is heartbreaking.

I need answers and an apology from MTN.