Disgusting service and total incompetence

My 90 year old mother has been trying to renew her contract since the 15th August 2024. She has been to numerous MTN branches, she's phoned umteen times to ask for feedback and each and every one of the people she speaks to tell her they will look into it and get back to her, not one of them have called her back. She repeatedly physically goes back to La Lucia Branch but to be told that there are still open orders on her phone and hence she can't get a new phone. She has even called and spoken to the ***** department also to no avail. All she wants is a new phone, she is 90 and her speaker isn't working so she can't hear, this excuse of open orders constantly being the problem its unacceptable on every level these supposedly open orders are MTN orders! So why can't MTN resolve this! 3 months to renew a contract! This is disgusting service at its worst. Mtn constantly spending millions on advertising, yet they can't even help a 90 year old get a new phone, if there was a zero rating that's what it would be for me. I'm going to all social media platforms now about this, 3 months!!!!!