1 reviews | Active since Oct 2015
Disgusting service and no care
I logged a query because I paid early termination cost for my contract end of March and the contract was supposed to be settled. End of April my bank account was debited which I queried. I was told that it would take 14day for the retentions department to resolve. This was 23rd of April. I received another statement this month of another amount to be debited off my account. I queried it again using my reference number and asked for it to be escalated. I am being pushed from pillar to post and my emails are just being ignored. I find it so frustrating and disgusting that I have to resort to this method to get assistance. My reference nr is ***. Its been ongoing for 2 months. Please can I get assistance and confirmation that the account was terminated and my money refunded that was debited in error.
Please note as per your response you would resolve this query within 5 working days. This has been more than 5 days. I email my bank confirmation letter and to date I haven’t received my refund or any further response. From a customer that was already disgusted with the service you know exactly how to make the situation worse. This is my money that could have generated interest if it was still in my bank account yet it’s sitting at MTN with no urgency to make the refund. This is exactly why I cancelled all my contracts and I will make sure to inform all my friends and family as well as anyone willing to listen. I am going to social media to further express my disgust in this service. You just answered the complaint and left it without following up and making sure it is resolve
Please note as per your response you would resolve this query within 5 working days. This has been more than 5 days. I email my bank confirmation letter and to date I haven’t received my refund or any further response. From a customer that was already disgusted with the service you know exactly how to make the situation worse. This is my money that could have generated interest if it was still in my bank account yet it’s sitting at MTN with no urgency to make the refund. This is exactly why I cancelled all my contracts and I will make sure to inform all my friends and family as well as anyone willing to listen. I am going to social media to further express my disgust in this service. You just answered the complaint and left it without following up and making sure it is resolve