DISGUSTING SERVICE AND NO ASSISTANCE!!!

I took out a new contract on Monday 08 July - I have been struggling with the router as it keeps saying connected without internet, I contacted MTN on Facebook messenger and they asked if I moved the router to a different location, which was not done because the system keeps barring the router on the network! I was told to take it into the store.... which I did on 15 July 2024. In my 7 days after purchase. when I got to the store I had to fill in various documents and was told the repairs will take up to 4 weeks and the money I paid upfront will be lost and no credit will be made. This is absolutely unacceptable! The MTN branch I made use of has made no effort to accommodate me, and I was told it is what it is about the money I am loosing out on this month... If I want to upgrade I will have to cancel the complete contract and pay new connection fees and sim fees from the beginning.... I ended up googling my ZTE router problem and see it is a very common problem! Not sure why MTN still insists on selling these units... I also noticed that on my original paperwork I received I received from the branch the unit states it is REFURBISHED!! I did not request or pay for a REFURBISHED unit, I am sure I was charged for a new unit!!!

Last night I get a sms to say the debit order will be going off my account on 04 Aug! I dont have any units! I gave it back on 15July at the branch! This issue is still not sorted and I still dont have a new unit!!

disgusting service from MTN that I must pay in and wait for a refund so that MTN can fix their mistakes!! I am the customer!!!