Disgusting service, and even worse complaints team

I have been waiting for over 10 days for someone to contact me regarding poor service and since then, everything has gone horribly wrong. See below:

Dear MTN

Please see below, I cannot believe that no one can contact me with a response.

I shall be posting these emails on social media as well as hello peter.

Regards, Thiren Pather 083 **** ***

On Tue, 5 Nov 2019 at 09:20, Thiren Pather <******@gmail.com> wrote: Hi

Please can someone call me urgently on 083 **** ***.

Regards, Thiren Pather ---------- Forwarded message --------- From: Thiren Pather <******@gmail.com> Date: Mon, 4 Nov 2019 at 15:15 Subject: Re: Fwd: Complaint about unfair treatment on call with customer care. [#***] To: <***>, <***>

Hi All

Any feedback please?

On Fri, 1 Nov 2019 at 16:04, Thiren Pather <*********> wrote: Hi Bongeka

It has been 2 days, since your communication and 9 days since the original complaint. How long does it take for a response?

Further from that after a long strenuous fight with your retention team on number 073 *** ****, they promised me a new device last week ( reference #284 284 149 ). After I called numerous times to find out why does it take so long for me to get feedback, only then do they say that it takes 14 business days for said device to be delivered. 14 BUSINESS DAYS.

Furthermore I have been trying to do a sim swop on my number 073 *** **** since Monday, however after paying for it in store (MTN Reds Mall Centurion), it still has not been resolved. I keep on getting push from pillar to post, and this leads me to believe in a malicious attack someone somewhere is holding back my line and my device because I demanded a level of service fitting for a company your size.

I am sure this is not how the biggest telecommunications company in Africa likes to do business, especially with it's APPARENT HIGH VALUE CLIENT, who has been with you'll going on 10 years.

Please sort your house out and get back to me as soon as possible. I cannot express my disgust and disappointment in this treatment. Please contact me back urgently.

Regards, Thiren Pather 083 **** ***

On Wed, 30 Oct 2019 at 14:27, Customer Care <***> wrote: Good day Thiren, Thank you for your email. We apologize for the delayed response and for any inconvenience incurred. Please be advised that your query has been escalated to our supervisory team and you will be contacted with feedback. Thank you, Bongeka Zwane MTN SA Reference Number: *** --Original Message-- From: *** Date: 28 Oct 2019 10:43 AM To: ***; ***; *** Subject: Fwd: Complaint about unfair treatment on call with customer care. Dear Complaints

I still have not received feedback on this matter.

Regards, Thiren Pather 083 **** ***

---------- Forwarded message --------- From: Thiren Pather <******@gmail.com> Date: Wed, 23 Oct 2019 at 09:07 Subject: Complaint about unfair treatment on call with customer care. To: <***>

Dear Complaints

Please can you pull a call that occured at 17:22~17:24 from cellphone number 083 **** ***. I spoke to an agent called Phumzile, who was not only rude, also promised to get her supervisor to return my call. Please can this call be reviewed, and forwarded to me.

Regards, Thiren Pather 083 **** ***