1 reviews | Active since Jun 2016
Disgusting service and delivery
<p>I opened a contract for one of the MTN tv deal and was told the tv has been discontinued. I returned the router and was told that my contract was cancelled. </p> <p>3 weeks later my account was charged for a cancelled contract, where i never received the product i purchased. Now i am struggling to have my money refunded. MTN is sooooo inprofessional an such cons to charge me for something i never received and not refund my money.</p>
Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********