DISGUSTING SERVICE AND CONTRACTED AGENTS

What do you do when your MTN service provider does an upgrade on your phones telephonically after you have specifically said “I DO NOT WANT AN UPGRADE” The MTN contracted company “EMPOWERED-OUTSOURCE” goes ahead and upgrades FOUR OF THE NUMBERS ON YOUR ACCOUNT. I find out is is a “SIM” upgrade that I said I DO NOT WANT AN UPGRADE. I have emailed them, because they do not answer a phone call (voice massage says “thank you for call” and the phone goes dead). I included the following MTN email addresses: MTN COMPLAINTS, MTN CRF ***** QUERIES, MTN CUSTOMER CARE AND NOBODY HAS CONTACTED ME. I have also emailed ICASA CONSUMER PROTECTION, they rep**** with a ref number and to say they have escalated the complaint to MTN and we’re waiting for a response. I got a call from Empowered-Outsource last week Wednesday to apologize and that it would be reversed and my original contract reinstated and that it would take 24-48 hours. NOTHING HAS BEEN DONE and it has now been over a week in fact 10 days. HAS ANYBODY ELSE HAD THIS KIND OF PROBLEM WITH MTN AND THEIR AGENTS. MTN have not even contacted me Does anybody got advise on how I can get this sorted.

These agents do not listen and are con artists. Where do I go next I AM STILL WAITING FOR THIS TO BE SORTED LET’S SEE IF HELLO PETER WILL ATTEMPT TO DO ANYTHING