Disgusting service and agent

<p>I am disgusted by the level of service I am receiving from you, On the 28/11/2016 I called your call centre to request 1GB of data at 7:12am ref no: ********** 69.I didnt receive anything I called again at 7:31am I was told it was a network delay i should switch off my phone for 5 min still no data was received ,called again at 8:44 am spoke to Nontobeko ref no: ********** 02 who told me there was no data loaded.I bought airtime and bought the 2 week bundle ,now i have been billed for it .I raised this matter with your consultants and they telling me I received it and I spoke to one of your supervisors Yashiv Bangtu who was disrespectful ,very rude and lacking in phone Etiquette.he kept on repeating what the other consultants were saying even when i requested for an investigation .they say they did their investigations but they didn't listen to the calls i made on the 28/11/2016 ,Yashiv refused to refer the matter to the manager ,he told me that managers don't speak to clients and they also don't call back clients. I have been a loyal client of Mtn for over 10 years on Prepaid and on contract ,I bought my family mtn phones from clothing stores. My upgrade month is this month i was considering upgrading to a better package since I consumer alot of data and minutes however since clearly you rob your loyal customers and you don't care about your customers I won't be upgrading with you.With the amount of money I am spending with you every single month i deserve better service .Please refund me back my money </p>