KD
Karl D
1 reviews | Active since Feb 2017
13 Feb 2017, 17:52
Disgusting service.....again
<p>I logged a complaint 10 days ago and I am still waiting for someone to resolve my query. Maybe your strategy is to ignore me and wait for me to just go away?</p>
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Replies (1)
MTN South Africa's replyOfficial
14 Feb 2017, 12:01Thank you for your post.
We apologize for any inconvenience incurred.
We have received feedback from the store. this is the response received: "Approval of application resulted in device not being able to be reserved for the client, Its common policy that we only keep a device for a maximum of 48 hours – therefore if approval is delayed this will happen.
CSR office did offer an alternate device however client declined.
We have escalated this complaint again to the store managers for assistance from our side we cannot make any decision or change this need to be done by the store.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply14 Feb 2017, 12:01
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have received feedback from the store. this is the response received: "Approval of application resulted in device not being able to be reserved for the client, Its common policy that we only keep a device for a maximum of 48 hours – therefore if approval is delayed this will happen.
CSR office did offer an alternate device however client declined.
We have escalated this complaint again to the store managers for assistance from our side we cannot make any decision or change this need to be done by the store.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,