Disgusting service, again

<p>I have been having trouble with MTN insurance July 2016. Long story short, my phone was sent for repairs on 15 August 2016 (was damaged on 04 July 2016). On Monday 26 September I sent an email to the insurance queries mail address (ref ********** 9) to ask about the progress, but as suspected, I have not yet receive any feedback from these guys. Phoning the call centre is also a worthless exercise because the call just drops after a while of holding on for a consultant.</p> <p>It has now been 71/2 weeks since my phone went in, I was promised a loan phone, but due to "stock" issues I never received one, not even a call to say sorry we still don't have.</p> <p> </p> <p>How can it take 13 weeks plus to fix phones' screen? And in th emeantime I have to on a weekly basis apologise to a family member for having to hang on to their spare phone for yet another week, while I am paying for a contract phone which I have not seen for 3 months! And to top it all you do not even communicate with the client?.</p> <p>Utterly disgusted.</p> <p> </p> <p>Wil never ever recommend anyone to make use of MTN insurance, no matter how cheap they may be.</p> <p> </p> <p> </p> <p> </p> <p> </p>