Disgusting service

I'm still so devastated about the disgusting service I received in regards to my MTN insurance for my iPhone 7, I have been paying for the past 3years for full insurance cove but when my phone was ****** from my bad over December the have declined my claim' on Friday the 3rd I called into the call center and spoke to Siyanda who later dropped my call and when I called in her colleague said she would call me back but to my surprise she didn't call back. On Saturday the 4th of January I then called in again and only then did I receive feed back from the underighters whom Siyanda had failed to make contact with me. On the 7of January I made a total of 4call the names I remember where precious she too dropped my call and neva got back to my I called again requesting to speak to a. A ager or supervisors but hard luck with that I was neva assisstged was being given the runaround. I was then asked to wait for another 30days for my insurance to be canceled I don't understand why when you have declined my claim with a reason that is not in my contact.