SF
Shaan F

1 reviews | Active since Nov 2020

13 Jun 2024, 13:20

Disgusting Service

Mtn Matlosana Mall. Terrible telephone etiquette there was a problem on my contract which I called in at MTN Matlosana Mall. The woman who answered the phone was incredibly rude and very unhelpful after I told her my contract was a business contract twice she continued to ask for my contact number saying that my number wasn't on contract I then gave her an alternative number to check on and she then put the phone down where I could here everything the were saying she kept me on ''hold'' while having a huge conversation with another staff member. After keeping me waiting she asked if the contract was for a business which I told her was a business contract from the start of the conversation. I then hung up in frustration and called back which there was no answer to when finally someone answered the phone the second person also had an attitude and told me to drop my attitude!!!!!!!! To which I asked for a manager and they just put another staff member claiming to be a supervisor. In my life I have never experienced such rude behavior from ANY company shame on MTN Matlosana Mall.

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