Disgusting service
<p>I am highly disappointed with the Mtn service and the way in which my new contract was processed. I had taken out an new contract on the 27th October 2016. telephone number ********** 543, This number was given to me in error as MTN had not been aware that the number belongs to a vodacom client for 8 years. After 1 week I had then released that I wasnt getting calls and receiving weird sms's. I had then gone into the Simmonds street MTN branch and they had taken over 2 weeks to assist me, to change the number, I had visited the branch every single day for 1 week, the service was pathetic and disgusting that no one knew how to assist me or how to reslove the issue. The consultant had managed to get another person to cancel the 1st contract ********** 543 and provide me with a new number ********** ( this contract date was the 11th November 2016) . I was promised that there would not be a debit for the ********** 543 number due to the fact that this is a fault on MTN side and that my debot order for the ********** number will go off in December 2016 as the contract was taken on the 11/11/2016 ( how can i be debited for this contract 14 days later, I haventy even signed for the tax invoice on this number. I was debited for R1280 ( not the exact amount ) however this is really disappointing. I will be moving my contracts over to Cell C due to the lack of professionalism, dishonestly and disgusting service. I always spoke highly of MTN however the bad service that I have received will definitely spread the word about MTN and the manner in which clients are treated.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that you have 2 cell number on the account *** and ***. We do pick up that the account has been billed for 3 lines the 3rd number is ***. This invoice will be reversed and the amount for R282.25 will be refunded back to the bank account.
The balance for R1297.50 is for the 3 lines for the November invoice's, so the balance for R282.25 will be refunded back to you.
The next MTN invoices will be billed only for 2 lines.
On the MTN account we do not pick up the cell number ending with 543 was billed to the account.
Your invoice date is the 13th and the account debit date is the 25th the debit order will go off in the same month due to the invoice date the 13th. Allocation for data and minutes will be done on the 14th.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that you have 2 cell number on the account *** and ***. We do pick up that the account has been billed for 3 lines the 3rd number is ***. This invoice will be reversed and the amount for R282.25 will be refunded back to the bank account.
The balance for R1297.50 is for the 3 lines for the November invoice's, so the balance for R282.25 will be refunded back to you.
The next MTN invoices will be billed only for 2 lines.
On the MTN account we do not pick up the cell number ending with 543 was billed to the account.
Your invoice date is the 13th and the account debit date is the 25th the debit order will go off in the same month due to the invoice date the 13th. Allocation for data and minutes will be done on the 14th.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,