Disgusting Service
<p>I tried to pay an outstanding bill with MTN. I phoned their call centre 100’s of times put in the cell number and it merely says the number is incorrect. Cannot speak to a person ever only stupid unhelpful IVR. Drive to an actual store just to be told that they can’t accept payment. Manager Claude Tyeku spineless and no idea how to deal with customers. When my contract expires no more MTN ever and I will tell everyone I know how bad they are.</p> <p> </p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you are also able to make payments for your MTN account at ABSA as you have with your latest payment. We will bring the IVR issue to the attention of our technical team.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you are also able to make payments for your MTN account at ABSA as you have with your latest payment. We will bring the IVR issue to the attention of our technical team.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,