Disgusting Service

I got a contract from MTN on Monday and the handset and sim card were delivered on Wednesday. I then realized that in the rush of concluding the deal on Monday in between meetings and being informed that o had to quickly as the handsets where running out I forgot to ask to keep my old number. I have been trying to get help moving my contract benefits from this new number to my old number since I got the phone. Firstly when you call the customer care line there is no option for what I need to do but also no option to talk to a consultant so the line just drops. After a few tries I figured if I pick ***** it takes me to a consultant. Once I got hold of a consultant, they authenticate and say they are transferring me to the contracts department after o have been on hold for 20minutes, where I have to hold for another 30min only for the line to either drop with no assistance or oops actually it’s another department. Moving from pillar to post with zero help. Have asked to cancel but no it’s another transfer to another department that doesn’t pick up. Started this cat and mouse game again this morning at 8am till 9 and picked it up again at 13:00 till I gave up at 15:30 having not gotten zero help either for cancellation or moving the benefits. I have never been this frustrated in my life. Took the joy of getting a new device away from me now I regret the decision so much and to think of the amount of money I will be giving mtn I want to scream but atleast I can count on numerous calls to take insurance