Disgusting Service

<p>Dear MTN South Africa....I actually cannot believe the disgusting service I have received from you to say the least. My contract was supposed to be migrated in March this year. Not only did you fail to do so but have been over charging me ever since and then to put the cherry on the top, you decided to try and debit a further R2500 from my account. I have been on the phone to your call centre at least 30 times in the last 7 months with absolutely no joy whatsoever. Tonight alone I have been cut off 6 times and given the incorrect information 4 times. I spent over an hour at your head office in Johannesburg today only to be treated with disrespect and told repeatedly that MTN is right and I am wrong. I have been an MTN customer for 17 years and this treatment is completely unacceptable. All I have asked for is a refund of the money that was wrongfully debited from my bank account along with the minutes, smses and data that is due to me from March this year and every time I have requested it, I either get told the turnaround time is 24 hours (which it never is), or I get put through to a supervisor and then the call mysteriously drops, or I get told to phone back in a few days! How hard is it to understand that you overcharged me and therefore owe me money? How hard is it to understand that I am due minutes, smses and data from the date that my contract SHOULD have migrated? Now I must wait for something that was due to be 7 months ago!!!!!! Shocking customer service. What happened to treating the customer fairly? What happened to "the customer is always right? It is not my problem that MTN decided to buy Autopage. The consequences of this sale should have had absolutely NO impact on the client however, here I sit 7 months later with absolutely no progress and a disgraceful attitude from MTN. You've lost my business for good. I don't trust at all that this issue will ever be resolved so to save myself another 7 months, goodbye.</p>