MR
Marlene R

1 reviews | Active since Mar 2009

03 Oct 2016, 16:27

Disgusting Service!!!!!

<p>Data more off than on. Have a data package. Phone the call centre over and over. Stay on hold. Got through once today just to be told the systems are off line and they cannot help me. What the hell.</p> <p>Time to change</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Oct 2016, 10:26
Official

Good day Marlene,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly be advised that a billing query has been logged with the billing department to validate the data charges and to send you the URL report for the invoice dated 2016-07-16 and 2016-09-16, REQ:***.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,

Ayanda

REQ:***

Best regards,