DISGUSTING SERVICE
<p> MTN has to be the WORST service provider I have ever come across. I refer to my messages om hellopeter dating back to July, the reply from Itumeleng on 14 July with the REQ ********** and THEN THE CONTINUED MESSAGES FROM MYSELF WITH NO REPLY WHATSOEVER.</p> <p> </p> <p>MTN should be closed down for bad business practices because there is NEVER EVER anyone to reply to any class - every phone call query is at least half an hour long JUST to get someone at the end of the line promising to ESCALATE THE MATTER - WHAT A JOKE!!! AND THEN NOTHING!!!!!</p> <p> </p> <p>I AM CURRENTLY HOLDING THE LINE AND HAVE BEEN FOR 24 MINUTES while somone promises to do the same as was told to me WOULD be done in JULY ... LISTEN TO THE RECORDING!!</p> <p> </p> <p> </p>
Good Day Linda Scott,
Thank you for raising your concerns with MTN.
Please accept our sincere apologies for the delay in resolving this matter. Kindly note that we have listened and evaluated the call, we have discovered that indeed you were misinformed by the consultant. We have credited you the amount you were billed for the out of bundle data usage for the invoice of the 16 July 2016. The total credit is R67.23(incl vat) and will reflect on your MTN account within 24 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Linda Scott,
Thank you for raising your concerns with MTN.
Please accept our sincere apologies for the delay in resolving this matter. Kindly note that we have listened and evaluated the call, we have discovered that indeed you were misinformed by the consultant. We have credited you the amount you were billed for the out of bundle data usage for the invoice of the 16 July 2016. The total credit is R67.23(incl vat) and will reflect on your MTN account within 24 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good day,
Thank you for eventually sorting out the problem. Now I have another problem. I have asked for my number to be migrated to pre-paid on the 22nd August already and this has still not been done, even though I continue to phone and request this.
I await your reply on this matter.
Regards
Linda
Good day,
Thank you for eventually sorting out the problem. Now I have another problem. I have asked for my number to be migrated to pre-paid on the 22nd August already and this has still not been done, even though I continue to phone and request this.
I await your reply on this matter.
Regards
Linda