sS
sureshlall S

1 reviews | Active since Apr 2011

15 Jul 2016, 08:39

disgusting service

<p>on saturday I called the call center 808 and spoke to Nadine to change my prepaid no to contract and also upgraded another line. I was promised delivery on tuesday which never happened. I had to call the courier company myself to arrange for the delivery which happened on wednesday. i received the 2 packages. received a sim card for my no that was changed to contract. I never asked for a new number as I use my no for bussines and have the same for about 20 years.</p> <p> </p> <p>after numerous calls to the call center, my problem is still not solved . today i been told that i must now go to a mtn direct store and do sim swop. y must i run around when mtn cannot do things right first time. who will pay for my time and transport. </p> <p>i will not pay for this contract if mtn doesnt sort this problem out.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Jul 2016, 11:14
Official

Good Day Sureshlall

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per our conversation earlier the matter has been attended to. Please be advised that cell number *** is on MTN Anytime 50 Top up package and you get allocated 50min of rand value.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

REQ:***

Best regards,