DISGUSTING SERVICE
<p>I have had a problem with my billing since the AUTOMATIC move from Altech to MTN - without any consultation at all. I am now informed it is my responsibility to SHOW MTN my contract I signed with Altech. NO!! So all those 'RECORDINGS FOR SECURITY PURPOSES" that I was subjected to with Altech are now INVALID. I never received a contract ... it was RECORDED!!! I continually get told I have been ESCALATED. What does that mean? Because I certainly never get a call back. On 13 July I received message that my data was depleted. I phoned the call centre and was told No! You still have 1 Gig. I offered to buy because of the billing problems. Again I was told No! You have data. The very next day I receive a message that I am being billed out of bundle data rates. I phone again and it is confirmed!!! Get that RECORDING. LISTEN TO IT AND THEN CALL ME BAC****!</p>
Good Day Linda Scott,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request to our Quality Control department to provide the call recording for the conversation between you and one of our consultants regarding your bundle.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Linda Scott,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request to our Quality Control department to provide the call recording for the conversation between you and one of our consultants regarding your bundle.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good day Itumeleng,
I received your reply and note that once again something has been requested or escalated and FIVE days laters - after YOUR requested, not including MY requests PRIOR to that ... I still await an answer from someone.
SURELY, I gave the EXACT DATE AND TIME of the conversation and it does not take THIS AMOUNT OF TIME to come back to me.
I AWAIT A REPLY FROM SOMEONE!!!
Good day Itumeleng,
I received your reply and note that once again something has been requested or escalated and FIVE days laters - after YOUR requested, not including MY requests PRIOR to that ... I still await an answer from someone.
SURELY, I gave the EXACT DATE AND TIME of the conversation and it does not take THIS AMOUNT OF TIME to come back to me.
I AWAIT A REPLY FROM SOMEONE!!!
DEAR MTM,
I am still awaiting ANY reply from not only my messages above, but also from the supposed ESCALATION of the problem over two weeks ago.... What is the problem? Why does no one contact me and let me know what is happening. Do you ACTUALLY have recordings of conversations or do you just say that??? I CANNOT BELIEVE IT WOULD TAKE THIS LONG TO FIND A RECORDING WHEN YOU HAVE EXACT DATES AND TIMES!!!
I AWAIT A REPLY FROM SOMEONE!!!!!
Linda Scott
DEAR MTM,
I am still awaiting ANY reply from not only my messages above, but also from the supposed ESCALATION of the problem over two weeks ago.... What is the problem? Why does no one contact me and let me know what is happening. Do you ACTUALLY have recordings of conversations or do you just say that??? I CANNOT BELIEVE IT WOULD TAKE THIS LONG TO FIND A RECORDING WHEN YOU HAVE EXACT DATES AND TIMES!!!
I AWAIT A REPLY FROM SOMEONE!!!!!
Linda Scott