disgusting service

<p>4 months ago ago I booked my Sony Z ultra compact which just went blank as i was using it at the mtn service store in BT Ngebs Mall in Mthatha, I was informed by the consultant "Lonwabo" that i need to bring a charger with s I had left my "Sony charger" at work and explainedto him that i would have to come back another time then but he advised that any charger would be fine just as long its a charger as he could pick up hat I was frustrated. So I went to a Indian store next to the mtn service store and got a second-hand L.g charger so i could book my phone in and he said it would take abut Two weeks max for it to be back. So a 3 weeks went by and I had no update regarding my unit and I decided to call the store and find out about my unit but to my suprize they couldnt track my unit so I called HVRC with the ref i was given and HVRC had no record of my phone being booked so I called the store again and still they couldnt track it. I went as far as speaking to the manager and he promised to track my unit and contact me back but he never did.</p> <p>another week went by and still nothing from anyone from the store, called the store almost every second day but they told me that the manager was aware and that he would get back to me but still he never did so I tok matters to my own ands and made follow ups on my own with HVRC and finally HVRC had recieved my unit and I was told that I could call after a few days so that a tech could assess my unit. Fine I called after a few days and I was informed by a lady that my unit was found B.E.R due to a broken screen, I disputed that as that my unit had a glass protector on it and the screen was never damaged. And so the fighting and disputing began till I emailed their complaints desk and then after a few more days again they said my unit was faulty because of the l.g charger that fried my power supply or something along those lines and still I disputed that and explained on email that I had never used that L.g charger at all. I then sent back another email even to Daniel Mabusa who is a big shot at HVRC and still he insisted that I had used the L.g charger and I was told to pay a fee and was expected to accept something that I know that is false information. Today (months later fighting) I cae back to Mthatha and went to the store to speak to the consultant who advised me about the charger and he couldnt remember me and I was shocked and I asked if what was the update on my phone and he didnt even know what I was talking about, I asked him if had made any follow ups on my unit and he gave me a death stare and walked away to the back and left me standing and I asked his fellow employees to call him back, he came back and I asked him if why he just left me there standing alone and he still had no response. So I asked him if I could see his repair file to prove that since my phone left their store to go to HVRC no-one not even his manager made follow ups on it and that is when he stood proud and tall with a snotty attitude saying "It is not company procedure to do follow ups on repairs after they book the unit to Hvrc and that it Hvrc that contacts the cutomer and gives updates and that if my phone is B.E.R then I would have to pay for the assessment fee". I then asked him if why was he going to the back to go find out if what is going on with my unit after 4 months if this was the case. and still he kept quiete and again I asked if are you sure if that is mtn's procedures and he still rep**** yes that is how mtn does things and so I said thank you and I left.</p> <p> </p> <p>I have been without a phone for so many months and this is the **** I get for dealing with Mtn?</p>