Disgusting service

<p>On the 20th of April +- i called MTN to cancel my contract as i knew it was ending at the end of April, i even asked if i can just termiante it now and pay any cancellation as it would only be a very little bit as it was due. I was told i cannot do this... and i must call after the 28th before the 13th.... I was told it takes 3-5 working days to cancel the contract.</p> <p>As it happens i called on the 10th of May and spoke to Thembisile who assisted me and sent my request through to retentions.</p> <p>1 day later i got an email from retentions asking if i wish to downgrade to a prepaid... i rep**** saying no and please do this asap.</p> <p> </p> <p>A week or so later i called to see what was happening as i do not have any form of cancellation letter or anything confirming it will be done. Nothing came from this... i got given the run around by some adivsor called SAMEER saying i was misinformed and i needed to give a 30 day notice... not sure how that works if my contract terminated on the 28th of April... if you change me to a month to month i can cancel at any time....</p> <p>He assured me he will sort this out and cc me on emails etc etc.. he did absolutely nothing!</p> <p> </p> <p>I eventually got hold of someone last week - Lesego Bokale who said he will call me back same day or email me and we will sort this out. He kept sayin i was late i was late... either way 30 days have passed and i still have no proof of cancellation! He eventually called abck 1 day later, i had to run the whole story past him again.. he said he will sort it out... 3 days later 5 emails and he still hasnt rep****!</p> <p> </p> <p>This is the worst service i have recieved from any company in our degrading country!</p> <p> </p> <p>Bottom line is it was suposed to be cancelled and its not... debiting more money from my account is considered theft right now!</p> <p> </p> <p>THE MTN NUMBER - ********** 292 </p> <p> </p>