CS
Cynthia S

1 reviews | Active since Jun 2014

27 May 2016, 13:23

DISGUSTING SERVICE

<p>I upgraded in October last year and opted for a Sony Experial Aqua which my fiancee has been using. Yesterday the screen just went blank and he took it into the MTN Service Centre in Midrand. As it was still under warranty they sent it off to Sony. This morning I called to see if they had any feedback as yet and was told to call ater 2pm today. That I did and guess what.... the automated answering service tells you the office hours and then goodbye and the call disconnects. I called MTN 808 and they even tried without success. My fiancee decided to go there and see what was going on only to find that the doors were closed as the ENTIRE company was having a MEETING!!!!! More than 30 cars had already been turned away. MTN has never been the best on the service side, but they are seriously the worst and getting worse by the day. I expect to be re-imbursed for the waste of fuel and the wasted time! DISGUSTING!!!!!!</p>

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Replies (3)
MTN South Africa
MTN South Africa's reply29 May 2016, 07:46
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent request has been sent to our Repair Center to assist with an update on device repairs. A call back will be done on Monday to advise on status and outcomes of submission.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

Best regards,

CS
Cynthia S's update30 May 2016, 06:58
Reviewer Update
Well well well!! Some more B.S. stories!!! I called MTN this morning and they gave me Sony's number. Sony evidently only received the phone on Friday afternoon and NOT on Thursday as we were informed!! I want my phone back TODAY and I will NOT be paying a cent for service that is so atrocious!!
MTN South Africa
MTN South Africa's reply30 May 2016, 09:58
Official

Please not that we have received a response from the third party repair workshop (SSS Cellular) which states that the device is awaitig diagnosis.

Once the device has been accessed, will provide feedback on the matter.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

Best regards,