Disgusting Service

<p>On 13/04/2016 I phoned the MTN 808 number to query a data charge of apprroximately R270 which appeared on my March 2016 cell account. I was given the usual Ref number but received no feedback whatsoever.The fact is that I have a BIS contract on the cell number in question, meaning there is a built in charge for social messaging and I have been paying about R308 per month for about 18 months for this service. Suddenly , without any explanation , I get charged for data which was never used. I followed up the query on 20/04/2016 and was told the issue had been resolved. It certainly was not, because when I phoned again on 26/04/2016, I was told that they thought I wished to cancel the BIS service! I denied ever having requested that and again asked for a refund of the unjustified charges. I telephoned once more on 06/05/2016 and was told my query had been logged incorrectly and had to be resubmitted! on 20/05/2016 I checked again with "808" and complined about the lack of feedback, despite sending 2 emails to which there was no response. I was then told that there was data usage on my phone and that I will not be refunded! When I received my April account , once again I was charged for data of about R380. How is it that after about 18 months of usage, I am now being charged for data? Is MTN perhaps on a drive to raise revenue for the huge fine imposed on them by the Nigerian Government? I suspect that may be true if thousands of other people are experiencing the same problem. I requested that they provide proof of my data usage but they said the can only provide me with an itemised bill (which I receive every month anyway) and does not provide any proof of data useage. After being a customer of MTN for 21 years, I am now considering migrating to another network.</p>