TL
Tenneil L

1 reviews | Active since May 2016

18 May 2016, 08:15

Disgusting service

<p>I app**** for a new contract to be added to my existing business account on the 29th March and the only reponse i have got is the vetting department is looking into it! It surely cannot take almost 2 months for the "Vetting department" to come descion! i have called the call centre a couple of times and i have had no response from them either. My call reference numbers are :CL***2 and SE***8. I called again this morning to report that i still have had no response, no one would put me to through to a supervisor or the person i have been dealing with.</p> <p>I feel as MTN does not care about their customers!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply23 May 2016, 15:20
Official

Good Day Tenneil Lee,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Credit Vetting Department for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ:***

Best regards,