Disgusting service

I have been waiting since Tuesday 15 June 2022 for my simswap to go through, since Monique assisted me in MTN N1 City. I called Wednesday and a guy told me it was pending . Today on Saturday 18 June 2022, so I returned to MTN to find out why my sim swap has not gone through, instead of getting assistance Monique decided to belittling me by repeatedly telling me her manager should have put it through. And when I asked her to stop repeating the same info and check on the system why my simswap did not go through, her colleague Anthea Goliath asked me to come over to her for assistance as she could clearly see the unwillingness from her colleague. As if that was not enough While Anthea was busy assisting me, ****y Monique shouted from her seat, dis nie my skull dat Haar sim swap nie deur gegaan het nie. So what happened to professionalism, and who is her “ haar” Am I not the client? This number is used for business purposes and I have every right to be upset, but this agent just had to make scene for God knows why. I need this store manager to contact me and explain to me why I should be happy to lose out business and not take this matter further to the Ombudsman.