1 reviews | Active since Nov 2015
Disgusting service
I am extremely furious with mtn right now,i called in with a service complain regarding mtn deducting my airtime for internet connection while having data on my phone,i spoke to a rude and very disrepectful agent by the name of morgan,not only was he trying to push away the problem he went as far as telling me to SHUT UP,i am highly angry and disgusted with mtn right now,i will be requesting a settlement letter for my wife's contract and im glad i hadnt completed an application for my current contract with you guys.im a ****** paying customer and you're going to tell me to shut up?i will not allow myself to be insulted by *********** agents,you can rest assured that ill be seeking legal advice and taking this further how dare you gonna insult me with regard to me complaining about your service.
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Kind Regards,
Zukiswa
REQ:***
Best regards,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Kind Regards,
Zukiswa
REQ:***
Best regards,