Disgusting service

On the 5th of July at 13:28 I contacted Mtn call center to block my lost phone and I was told that i will receive my ITC number in 2-24 hrs via sms. I waited for it and it was never sent, I followed up today at 13:51 pm because I couldn't claim without having it and I spoke to Refilwe and her attitude was disgusting, She refused to give me the name of the consultant that was assisting me on Tuesday advising that due to popi act she' s unable to give me the names of the consultant,I requested speak to the superior she again refused even to provide me with the reference number of the call, I insisted to speak her superior and she finally call Mamello who also refused to give me the name of the previous consultant who was assisting me on Tuesday and she agreed to provide me with reference of the call, 1- ***,i don't understand why would mtn introduce the law that makes us not to know their consultant, My claim was delayed due because of their *********** employee.