Disgusting service

My debit order didn’t go through so I was forced to make a payment. Then they also deducted my account. Called the call centre and I was told that my payment is pending and they can only assist in 4 days!!?? So I’ve had to pay you twice and now have to wait for any kind of assistance. Besides all this, this is the exact account I tried to cancel and the call centre was extremely unhelpful about it all. I keep being told the matter is escalated but to date no solution from MTN. Your service is disgusting. Your network is disgusting.