Disgusting Service

Good Day , Is somebody going to assist me with my statement , I would like to know if I was debited for my contract that I cancelled and why was I debited when I was told I was not going to be billed for it <br> I would like a call today on my cell <br> This was sent December 2015 <br> <br> SUPPLIER'S RESPONSE Mtn Time and Date 12:08:18 | Tue 29 Dec 15 <br> Hello kailah,<br> <br> Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.<br> <br> Kindly note that the matter has been escalated to the Retentions department for assistance as the contract is still active on the system.<br> <br> Kind Regards<br> Nompumelelo <br> REQ:*** <br> <br> Since than nobody has made contact with me <br> I asked to be called on ***<br> so what should I do now <br> <br> <br>