Disgusting Service

I took a contract with MTN in 2018/07 and it expired in 2020/07. I called MTN beginning of August 2020 to cancel my contract and have my number migrated to prepaid. I was advised that my contract was cancelled and my number migrated to prepaid.

On August 27, 2020 I have a break-in at my house and my phone was part of the things which were taken. I then called MTN the following day to do a swim swap. I called the prepaid department/call centre to do the swim swap and I was told that my number is still on contract and they cannot help me I need to call the contract department. I then called the contract department and I was told that my number was migrated to prepaid so I need to call prepaid. I called prepaid again and I was told to go to an MTN store to activate my number because it is inactive, when I get to the store I was told that my number is active there is nothing wrong with number but they cannot help me with swim swap because my number is on contract. To cut the story short, I have been sent from pillar to post since August 28 till today for a simple thing which is still not resolved.

I have never experienced such a disgusting customer service in my entire life.