TF
Tamryn F
1 reviews | Active since Mar 2021
17 Mar 2021, 06:18
Disgusting service!
I upgraded my contract online on 27 November, it’s not 3.5+ months later and I’ve received NOTHING. During this whole period, I got 1 email to update me, and that’s it. Each time I contact their (external) customer service, I get the same excuse and one lady even told me to cancel my contract because they don’t have stock! This is DISGUSTING service! MTN- I will NEVER use you again and I will take every opportunity to advise others to do the same.
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Tamryn F's updateReviewer Update
17 Mar 2021, 06:20I expect a manager level employee to contact me and resolve this. I asked to be put through to a a manager and the manager just never picked up the phone. If you treat your customers like this, your business will crash. Excuses ARE NOT OKAY!! Find SOLUTIONS!
TF
Tamryn F's update17 Mar 2021, 06:20
Reviewer Update
I expect a manager level employee to contact me and resolve this. I asked to be put through to a a manager and the manager just never picked up the phone. If you treat your customers like this, your business will crash. Excuses ARE NOT OKAY!! Find SOLUTIONS!