Disgusting Service!!!

I am a client that is disgusted by the service that MTN offers! I bought an iPhone 7 on contract with MTN (Carlton Centre) on 29/09/2019 and returned it on 26/11/2019 as a result of the phone switching off and never switching back on again.

I was told that the phone will have to be booked in for Warranty assessment and i will be kept updated. It was very disappointing to hear that the store cannot even provide me with a loan phone to use in the min time as i wait. (Basically, come month end, i will be paying for a service which was not rendered to me!)

The most disgusting part is that it is now the 4th of December and the phone still has not been booked in for the so called "warranty assessment". No communication is being initiated by MTN, i have to call at my expense every 2nd day to ask what is the progress and i receive vague answers when i do call.

It is totally unacceptable that i am a paying customer, i receive a faulty phone and on top of that i am left to hang with nothing to use. Does MTN understand that these smartphones help us to navigate? Should MTN at any point need to contact me, on which phone will i will be reachable on since i have nothing?

I am willing to cancel the contract immediately with you guys if this is going to be how we treat one another moving forward